FAQs

1. How long are shipping times?

Shipping times depend on your location.

Usually, it takes 3-7 days to fulfill an order and 3-5 business days to receive your order.

2. What's your return policy?

We don’t offer returns at this time, if you're not satisfied with your order, please contact us at east10thclothing@gmail.com. 

3. Can I cancel/change my order?

Yes, cancellations are possible if you do not receive your package within the timeframe specified for each individual product, please contact us at east10thclothing@gmail.com.

4. I received a wrong/damaged product, what should I do?

If the product you ordered is wrong or damaged, please contact us at east10thclothing@gmail.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order.

Refunds are offered to customers that receive the wrong items or if their items are damaged.

5. Do you offer exchanges?

At this time, we don't offer exchanges.

However, if for any reason you didn't get the exact product you expected, please contact us at east10thclothing@gmail.com within a week after receiving your order. 

Send photos of the product, your order number, and any other details you may have about your order.